Client Satisfaction Survey

Roper Gulf Regional Council seeks to understand and respect the needs of each person we support. It is important for us to get your feedback so we know if we are helping the right way and how we can make things better.

This Client Satisfaction Survey is sent to the Aged and Disability Care Regional Manager.

Client Satisfaction Survey

Contact Details
Enter the community/centre location you are referring to 
(Optional)
Would you like a follow up call?
(Optional)
Participation and Choice
Do we give you enough choice about the sort of help you get?
Do we listen to you about how you want your help done?
Did we explain about how and why you need to pay for the help you get?
Is it easy to make a suggestion or complaint when you’ are unhappy about something?
Do you feel safe here?
Service Delivery
Are you getting the right sort of help that you need?
Are you getting the right help when you want it?
Are you getting help that’s just how you want it?
Are your meals good and right for you?
Are your cultural needs being met in the right way by us?
Do our staff treat you right? Respectful?
Outcomes of Service Delivery
Do you think that the help we give you keeps you living strong and helps you stay home here in the community?
Are we helping you do activities you enjoy and make your life better?
Do you have any ideas for the staff that can make things better?